FAQ

BETR Wear specializes in custom apparel and merchandise with multiple decoration techniques to match your needs.

To get started on a custom apparel order, please have the following information ready:

1. Team or group name and size (number of people)
2. Design preferences or logo files
3. Preferred apparel styles and quantities
4. Delivery timeline and location
5. Any specific customization requirements (embroidery, screen printing, etc.)
6. Budget range if applicable

Our team will work with you to finalize details, provide samples if needed, and confirm pricing and delivery dates. Please contact us either through the Contact Us page or orders@betrwear.com or (925) 818-4633.

We offer embroidery, direct-to-film (DTF) printing, screen printing, UV printing, and leatherette patches on hats, bags, jackets, hoodies, shirts, shorts, and more—all designed to create professional, durable gear that represents your group.

No minimum order required. Shop any quantity that works for you.

We provide a proof or mockup prior to the start of production. Once we receive your approval, we'll move forward with your order.

We offer assistance with custom artwork setup. Please note that additional fees may apply at our discretion. Typical artwork setup costs start at $25.

We accept design files in vector and raster formats to ensure the highest quality output for your custom apparel.

Preferred formats include .AI, .EPS, and .SVG for vector artwork, as well as high-resolution PNG files. If you're working with lower-resolution assets, we're happy to help optimize or recreate them to meet production standards.

For best results, please provide files at 300 DPI or higher. If you have questions about file compatibility or need guidance preparing your artwork, reach out to our team and we'll assist you through the process.

Sizing information varies by brand and garment type. For items in our store, detailed sizing information is available on each product page. For custom orders, please reach out to our team and we can provide more specific guidance tailored to your needs.

Due to the custom nature of our products and services, we require full payment upfront. This ensures we can dedicate the resources needed to create your perfect team gear and custom orders with precision and care.

We offer bulk discounts for team orders and group purchases. Contact our sales team at orders@betrwear.com or call (925) 818-4633 to discuss pricing and find the right package for your needs.

For large group orders, we recommend designating one person to submit payment for the entire group. However, we're happy to accept individual payments if that works better for your team.

We typically provide an invoice through QuickBooks and accept the following payment methods: credit card, debit card, Apple Pay, Venmo, Zelle, bank transfer, check and ACH.

Contact us if you have questions about payment options for your order.

Yes, we can help you reorder for a new team member. Just provide us with the details we need, such as garment type, size, name, and any other information relevant to your order. We'll take care of the rest.

All orders are made to order and typically ship within 2 weeks. Once you submit your inquiry, we'll provide you with an accurate timeline based on your specific customization and current material availability.

When your order ships via UPS, you'll receive tracking information so you can monitor your package every step of the way.

For local delivery or pickup orders, we'll follow up with an email or message to confirm the details and timing of your delivery or pickup.

We're based in Oakley and offer local pickup for clients in nearby cities. Contact us to arrange a convenient pickup time for your order.

Custom apparel is made to order and cannot be returned. However, if your order arrives with a defect or flaw, we'll replace it at our discretion.

Please report any issues to orders@betrwear.com and include photos of the defect along with your order number.

For questions about your order, please reach out to our team at orders@betrwear.com or call (925) 818-4633. We're here to help.

You can also fill out the form below or our Contact Us page which you can find here.